Return Policy & Procedure

RETURN POLICY AND PROCEDURE

• Item(s) must be returned within 7 days of purchase.
• Order number and details must be emailed to customercare@f1-recreation.com.my or presented upon physical return.
• Return of non-faulty item(s) must include its original packaging.
• All item(s) will be inspected on return and the item(s) are your responsibility until they reach our warehouse.
• You are responsible for any costs associated with returning/exchanging for non-faulty item(s) to us (i.e. shipping).
• We will only refund to your credit card account instead of issuing funds directly to you.

STEPS TO RETURN & REFUND (FAULTY ITEM, WRONG ITEM)

• Step 1          Email us at customercare@f1-recreation.com.my with your order number and details. Indicate why you are returning the item(s).
• Step 2          Arrange for delivery or walk in to the following address:

Opening hours : Monday – Friday (09.00 AM – 05.30 PM)

• Step 3          We will send a follow up email upon receiving the product to confirm the return & refund.

• Refund Process
  • We will refund if the item(s) are checked to be faulty and are in the condition where is irreparable.
  • We will only issue a refund for any return of non-faulty item(s), which is in its original packaging and condition.
  • Details of the refund process will be provided in the follow up email. For walk in customers, it will be processed to your credit card over the counter.
• Shipping Charges
  • Shipping costs can only be refunded on faulty item(s) that have been purchased individually.
  • Shipping will not be refunded if there are other item(s) listed on the invoice that is when a faulty item is returned or for non-faulty item(s).

EXCHANGE POLICY AND PROCEDURE

• Item(s) must be exchanged within 7 days of purchase.
• Order number and details must be emailed to customercare@f1-recreation.com.my or presented upon physical return.
• All item(s) will be inspected on return and the item(s) are your responsibility until they reach our warehouse.

STEPS TO EXCHANGE
(FAULTY ITEM, WRONG SIZE, WEIGHT, BOUGHT WRONG ITEM)

• Step 1          Email us at customercare@f1-recreation.com.my with your order number and details. Indicate why you are exchanging the item(s).
• Step 2          Arrange for delivery or walk in to the following address :

Opening hours : Monday – Friday (09.00 AM – 05.30 PM)

• Step 3          We will send a follow up email upon receiving the product to confirm the exchange.

• Exchange Process
• Item(s) that are checked to be faulty and are in the condition where is irreparable, will be exchanged and a new set will be mailed out. For walk in customers, we will do a 1-to-1 exchange over the counter.
• For exchange of non-faulty item(s), we will need you to first purchase the item(s) that you would like to exchange with online. You can walk in to do the exchange or request for a delivery. A refund will be issued to you upon receiving back the exchanged item(s). Do ensure that the item(s) is in its original packaging and condition.
• Shipping Charges
  • Shipping costs can only be refunded on faulty item(s) that have been purchased individually.
  • Shipping will not be refunded if there are other item(s) listed on the invoice when a faulty item(s) is returned.
  • If you decide to exchange via mail, we will cover the shipping cost of returned item(s) that are faulty.
  • For exchange of non-faulty item(s), we will not cover or refund any shipping charges.